How to receive my packages ?
How do I know if my order has been shipped ?
We will send you an e-mail and you will have all the information with date and tracking number by logging into your account and track your orders and parcels.
When do you ship packages ?
Shipping packages Monday through Friday , excluding holidays days .
Why do you recommend the consolidation service ?
With this service you get very attractive shipping rates and with whom you will save up untiel 80% on shipping . We see all the days that more than 90 % of items are sent in boxes with very large dimensions compared to the content, it is also very common that the seller ships your order in several boxes .
how much I will pay exactly ?
It is very difficult for us to give you the shipping rate before you decide on the choice of our services if you opt for our service repacking , if you have multiple parcels or letters we have prepared your package or mail for to give you an exact price.
How to have an estimate of shipping costs ?
If you would like an estimate of shipping , please contact us by sending us the dimensions , weight, country and city destination, we will respond within 12 hours maximum.
Do I need to fill in shipping and customs declarations slips ?
No, We comply with shipping and customs declarations for you slips
Do I have fees to pay to receive my package to my address?
Customs charges are your responsibility , fees and taxes are different in different countries, we suggest you contact with the customs in your country to know the duties and taxes payable
Do I pay the fuel surcharge ?
No, the fuel surcharge that applies to domestic and international shipments is included in the price of your shipment
Can you ship in all countries ?
Yes. For shipments to some countries like Russia, Cuba, Iran, etc... contact us.
In which countries can you not ship ?
All countries under embargo from France.