How to receive my packages ?

How do I know if my order has been shipped ?

We will send you an e-mail and you will have all the information with date and tracking number by logging into your account  and track your orders and parcels.

 

When do you ship packages ?

Shipping packages Monday through Friday , excluding holidays days .

 

Why do you recommend the consolidation service ?

With this service you get very attractive shipping rates and with whom you will save up untiel 80% on shipping . We see all the days that more than 90 % of items are sent in boxes with very large dimensions compared to the content, it is also very common that the seller ships your order in several boxes .

 

how much I will pay exactly ?

 It is very difficult for us to give you the shipping rate before you decide on the choice of our services if you opt for our service repacking , if you have multiple parcels or letters we have prepared your package or mail for to give you an exact price. 

 

How to have an estimate of shipping costs ?

If you would like an estimate of shipping , please contact us by sending us the dimensions , weight, country and city destination, we will respond within 12 hours maximum.

 

Do I need to fill in shipping and customs declarations slips ?

 No, We comply with shipping and customs declarations for you slips 

 

Do I have fees to pay to receive my package to my address?

Customs charges are your responsibility , fees and taxes are different in different countries, we suggest you contact with the customs in your country to know the duties and taxes payable

 

Do I pay the fuel surcharge ?

No, the fuel surcharge that applies to domestic and international shipments is included in the price of your shipment

 

Can you ship in all countries ?

Yes. For shipments to some countries like Russia, Cuba, Iran, etc... contact us.

 

In which countries can you not ship ?

All countries under embargo from France.

 

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FAQ